This Privacy Policy explains how collects, uses, and shares information from or about you when you use our website applications that link to this policy.

This Privacy Policy applies to relevant Services you use in European Data Protection Areas. When this policy mentions “”, “we”, “our” or “us”, it refers to the Fiberygoodness company that is responsible for your information under this Privacy Policy (the “Data Controller”).


We collect the following information from you when you use Services:

Information You Provide to Us

Contact and registration information.  Depending on the Fiberygoodness Services you use, when you register for an account or purchase something from us, we may ask you for your name, email address, postal address and other contact details (in some cases, e.g., if we need to deliver a product to your address, and payment details (if relevant).

Transaction information.  Payment information such as your Paypal details, purchase history, delivery address and other information related to your transaction.

Competition, sweepstakes and survey information.  We will collect your name and email address and any other information you may provide to us when entering into any competitions and/or prize draws  we run.

Customer care, technical support and other feedback.  If you contact us for technical support or customer care issues we may also record the content of any queries and other messages you address to us through online forms and email so our customer care people can identify you, in order to address them appropriately and efficiently.

Information We Collect Automatically

Device Information. In order to best bring you content that is suitable and appropriate to the device you are using to visit our website and view course content, we may collect information when you visit our website that includes device, user and other unique IDs, IP address, browser information, operating system, and platform type.

Usage Information. If you are a registered Fiberygoodness use we will automatically collect information about how, when, how frequently and for how long you use our services, and content you view. This is standard information collected via Google Analytics and WordPress Jetpack.


We will use the information we collect when you register with us for a variety of purposes depending on the Services you use and how you use them. The legal basis on which we will use your information will also depend on the circumstances as further described below.

Provide Services.  We use your registration information you give us to provide you with the Services or products you request from us.  We will also use your information to provide you with any technical and other customer support you need, and send you service-related communications, including announcements and administrative messages. In most cases, we will use your information for these purposes where we have a contract with you to provide the Services or products.

Direct marketing.  We may send you newsletters and information about products, services and promotions offered by Typically, this will be where we have your consent or where it relates to a product or service we have provided to you. We will always respect your marketing preferences.

Deliver gifts and prizes.  If you use Services to purchase and send gifts, we will use the additional information you provide about you and the recipients(s) to complete the transaction, arrange for delivery of the gift to the recipient (if you have asked for this).  Similarly, where you have signed up to a competition and win, we will use your information to provide you with your prize, and may use some information for publicity purposes (where we have your agreement).


We may share your information as described in this section.

Service Providers.  We may share your information with service providers that help us with tasks such as newsletter management; social media and email marketing campaign management (e.g., MailChimp); the fulfilment of transactions and orders; ; payment processing and fraud prevention.

Advertisers, Advertising Networks and Other Third Parties .  We may share information about how you use the Services and interact with content with our advertisers in order to offer you products and services that may interest you. These third parties may use their own tracking technologies/cookies to collect information about you including through surveys. We will not share your name and contact details with any third party not directly involved in providing content or purchasing product.

Protect our legal rights and comply with law. We may disclose your information to law enforcement agencies, regulators, content protection organisations, anti-fraud coalitions and other regulatory entities if necessary to:

  • protect our legal rights, privacy or safety, and that of our employees, agents, contractors, or other individuals;
  • protect against fraud or other illegal activity or for risk management purposes;
  • respond to inquiries or requests from government, regulatory, law enforcement, or public authorities;
  • permit us to pursue available remedies, commence, participate in, or defend litigation, or limit the damages that we may sustain;
  • comply with the law including with subpoenas, search warrants, court orders, and other legal process; or
  • enforce applicable terms of service.

Sale or transfer of all or part of our business or assets

In the event that we are involved in a merger, acquisition, transfer of control, bankruptcy, reorganisation or sale of assets, or diligence associated with such matters, we reserve the right to sell or transfer the information described in this Privacy Policy as part of that transaction. If you do not want your information to be processed following such a transfer, you should contact the subsequent owner of the business.


All of the Services are intended for users of all ages. Where required by applicable law, we will seek parental consent. If you are a parent or a guardian, and have questions about any personal information your child has provided to us, would like us to stop processing or delete this information, please contact us at


Communication preferences and opt-outs

You may unsubscribe from email newsletters or promotional emails we send you by following the opt-out instructions contained in the email. However, you cannot unsubscribe from service-related, transactional, or relationship email messages or from getting customer support service messages in response to your requests.

Access, correct, port and delete your information

You can access and correct certain information you have provided to us or we have collected automatically through the features provided in some Services (such as “account settings”). In addition, where legally required, we will provide users with access to their information and the ability to review, update, and correct it. We will take reasonable steps to verify your identity, such as requiring a password and user ID, before granting access to your information.

If you would like to delete the information that we have collected from your use of the Services, please use the settings of the relevant service or contact us. We may be required to retain some or all of this information in order to enable you to use the relevant Services and features, and to ensure that these function properly. We may also retain such information where required by law, to resolve disputes, troubleshoot problems, enforce our terms and conditions of use, and to enable us to exercise or defend our legal rights. Some Services can only be provided if we have your information, so deletion of your information will require deletion of your account and termination of your ability to use such services.

Change of mind or objection

Where you have given us consent to use your information for any of the above purposes, you have the right to withdraw that consent at any time. You may also have a right to object to our use of your information where we are relying on a legitimate interest and there is something about your particular situation that makes you want to object to our processing on this ground.

Links to other online services Services may contain links to third party websites and services. These other sites may collect information about you when you visit them and use this information in accordance with their own privacy policies and terms of use. We do not endorse or control those third parties’ policies or practices.


As a global organisation, may need to transfer your information outside the European Economic Area and make it accessible to our affiliates, partners and third party service providers internationally. We do so in order to provide you with our services and for the other purposes outlined above. Please be aware that the data protection laws in some of these countries may not offer the same level of protection as those in your country of residence. Before transferring your information in this way we will take steps to ensure that suitable safeguards are put in place aimed at ensuring an appropriate level of protection applies to your information.


We maintain procedural, technical, and physical safeguards for the Services to help protect against loss, misuse or unauthorised access, disclosure, alteration, or destruction of the information you provide via the NBCUniversal Services. These safeguards vary depending upon the sensitivity of the information we collect and store. Please be aware that no security solutions are infallible.

8. How long we keep your information

We will keep your information only for as long as it is necessary to fulfill the purposes described above unless a longer retention is required or permitted by law, after which we will delete or anonymise it. The period we keep your information will vary depending on your interactions with the Services. For example, depending on the type of Services you use, we may retain your account data for a reasonable period of time after your last activity or after you stop paying for the relevant services. This is to enable you to easily come back and start using the service again. We may also keep a record of correspondence with you relating to the Services you use, for example, if you have made a complaint, for as long as is necessary to protect us from a legal claim. When you unsubscribe from our email newsletters or promotional emails, we will not keep a record of your email address in our email lists.



If we make material changes to the way we collect or use your information, we will notify you by posting a revised version of this Privacy Policy online, and we may also notify you by other means.

The date at the top of the Privacy Policy tells you when it was last updated. Any changes to this Privacy Policy will become effective when the revised Privacy Policy is posted. If you use this online service after the changes are posted, you have agreed the changes. If you do not agree with this Privacy Policy or any changes we make, please do not continue to use the Services.


For any questions or complaints about this Privacy Policy or our privacy practices, please contact us at