Frequently Asked Questions and Issues
Our member login for tinyStudio Subscribers and Students is case sensitive for both your username and password. If you are having trouble logging in with your username and password or have forgotten your username or password please reach out to us so we can help you fix this.
How do I get an account?
In order to become a member here on FiberyGoodness, you need to have either purchased a course or tinyStudio Subscription. Once you have done either you will be sent an automated Registration email to your PayPal email address.
I didn’t receive my Registration email
If you are new to Fiberygoodness once you have made a course or tinyStudio Subscription purchase you will be sent an automated email from firstname.lastname@example.org to complete your registration. This will help you with the creation of a username and password. This email can sometimes slip through the cracks and can accidentally land in your spam or junk folder so if you haven’t seen the registration email yet please check your email box for an email from email@example.com about registration and check your spam/junk box as well. If you are unable to locate this email please contact us so we can send you a new registration link to complete this process.
How much does tinyStudio cost?
The subscription to tinyStudio is $4.95 a month. This monthly plan covers your access to the tinyStudio TV episodes fortnightly as well as the quarterly digital magazine! All subscribers have access to the tinyStudio Subscribers Page as well as to the tinyStudio TV page.
The subscriptions run on a pay as you go basis, think of it as something like a Patreon subscription. As we are entirely self-funding tinyStudio Magazine production, the ongoing support that your subscription will provide each month will cover my costs as we build each issue and create the videos to go with it.
In return you get:
- Immediate access (once your registration is complete) to login and download the current issue of tinyStudio Creative Life Magazine plus access to all current and previous tinyStudio TV Episodes
- A new tinyStudio digital issue delivered to you every three months, packed with inspirational articles, tutorials, creativity boosters, recipes and projects
- Access to the subscriber only ‘tinyStudio TV‘! Every fortnight we will be either uploading a new video or running a livestream just for subscribers. Each episode will be different, we may be visiting a fibre producer, talking with a fiber artist, sharing a spin, dye, or project tutorial, or maybe even taking you on a tour of a woolen mill! The goal is to enhance the content found in each magazine issue and give you a rich experience beyond the written articles. The tinyStudio TV content will reflect the theme of the Magazine, with a focus on creativity enhancement and conscious crafting.
How do I purchase back issues of tinyStudio Creative Life Magazine?
Back issues of tinyStudio can only be purchased by current subscribers via the tinyStudio Subscribers Page at the bottom of the page.
Do you offer print copies of tinyStudio Creative Life?
We currently have no plans to move to hard copies, digital offers us so much flexibility as well as the potential to add things like live links to our contributors’ pages, interactive galleries and video, and it also works well with the rest of the subscription offering in the tinyStudio TV podcasts too.
While we definitely appreciate the ability to have a more tactile experience and love our hard copy books too, we are also aware of our global impact in paper production, inks, printing machinery and of course the distribution footprint, all costs on our environment. Sadly nothing is perfect! In the future, we may offer an option to purchase individual issues as hard copy issues but it is more likely to be an addition to our subscriptions for the digital magazine and video podcasts, as back orders, than as an extra subscription option.
When I try to sign in it gives me the error “This account is inactive”
Accounts can become inactive for a variety of reasons. The most common reason is due to either unsubscribing from tinyStudio or due to a missed payment. When this occurs the system automatically marks the account has inactive even if there is a course privilege attached to the account. When a subscription has been canceled we manually check the account to see if the member has any courses and fix the account so it can resume its active status. If your account has been marked as inactive despite having other FiberyGoodness privileges please let us know so we can get your account squared away.
How do I cancel my tinyStudio Subscription?
We are sorry to see you go but if you need to cancel your subscription at any time please see click on this link for instructions.
How do I update my Payment information for my tinyStudio Subscription?
To update your payment option for your tinyStudio Subscription please follow the steps below within your Paypal Account:
- Go to your Settings.
- Click Payments.
- Click Manage automatic payments.
- Select your tinyStudio Subscription
- Follow further instructions on the page for updating your payment option.
tinyStudio TV Access
Our full library of tinyStudio TV episodes is available to all our tinyStudio Subscribers. In order to view episodes, you will need to have an active subscription and be logged into your Fiberygoodness account. Please note that should you unsubscribe from tinyStudio you will no longer have access to these videos.
You can also find us on Facebook on our Fiberygoodness Facebook page
For general and technical support you can also reach out to Evanita directly via Evanita@fiberygoodness.com